1. Nature of Our Products (Digital Goods) Since www.ecu-chiptuningfiles.com offers non-tangible, irrevocable digital goods (software and tuning files), we generally do not provide refunds once the product has been purchased and downloaded. By purchasing a file, you acknowledge and agree that the goods are digital and cannot be "returned" in the traditional sense.
2. B2B Service & Professional Use Our services are strictly intended for professional tuning facilities, car workshops, and experienced technicians.
- We do not provide services to individual car owners or non-professionals.
- By using our service, you confirm that you possess the necessary professional tools (diagnostic equipment, datalogging tools) and expertise to apply our files correctly.
- We accept no responsibility for issues arising from a lack of technical knowledge or improper hardware usage on the client’s end.
3. File Support & Credit Refunds While monetary refunds are not standard, we stand behind the quality of our work.
- Support: If you encounter an issue with a file, you must contact our support team providing valid proof (such as datalogs or diagnostic codes). We will work to resolve the issue and provide a revised file.
- Credit Refund: If we are unable to provide a functional file for the specified vehicle after reasonable attempts, we will refund the credits used for that specific transaction back to your account balance. This allows you to use the credits for a different file in the future.
4. Purchase of Credits Please note that the purchase of credits (account top-ups) is final. We do not offer monetary refunds (cashbacks to bank accounts or credit cards) for unused credits remaining in your account. Credits are strictly for the exchange of services within our platform.
