1. Digital Delivery Nature
All services provided by www.ecu-chiptuningfiles.com are 100% digital. We do not ship physical products. Access to high-quality, dyno-tested tuning files is granted electronically through our secure web portal. 2. Account Registration
To access our file services, customers must register for a B2B account. Registration is required to ensure that our services are used by automotive professionals.
3. Payment and Credit System
Transactions on our platform are conducted using "Credits."
- Credits can be purchased via Credit Card, PayPal, Crypto, Western Union, or Bank Transfer.
- Refund Policy: Due to the intangible nature of digital goods, all credit purchases are final, non-cancellable, and non-refundable.
4. Processing and Downloading
- Once you upload your original file and select your options, our engineers process the request.
- Upon completion, the modified file is instantly available for download within your dashboard.
- You will be notified via email when your file is ready.
5. Dispute Resolution
While cash refunds are not available, we are committed to customer satisfaction. If a file is proven to be non-functional and our support team cannot resolve the issue, we may, at our sole discretion, return the used credits to your account balance for future use.
6. Support Channels
For assistance with downloads or payments, please contact our support team via Skype, Email, or WhatsApp.
